TERMS & CONDITIONS MAISTROS DELUXE APARTMENTS

General Information Maistros Deluxe Apartments provides short-term holiday accommodation. By making a reservation, the guest agrees to the following Terms & Conditions.
Reservations & Payments A reservation is confirmed only after receipt of the required deposit or full payment. The remaining balance (if applicable) must be paid prior to arrival or upon check-in, as agreed. Accepted payment methods: bank transfer, credit/debit card, or cash (where applicable).
Cancellation Policy Standard Rate Free cancellation up to 30 days before arrival. In case of cancellation within 30 days before arrival, the deposit is non-refundable. In case of non-show, 100% of the total reservation amount will be charged. Βookings made under a Non-Refundable Rate are strictly non-refundable. In case of cancellation, modification, or no-show, 100% of the total reservation amount will be charged. No refund or credit will be provided under any circumstances. By selecting a Non-Refundable Rate, the guest acknowledges and accepts this condition at the time of booking.
Check-in & Check-out. Check-in: from 15:00 to 20:00. Check-out: 07:00 until 11:00. Early check-in / late check-out may be available upon request and subject to availability. Guests must present a valid ID or passport upon arrival. All guests must be 18 years or older to confirm guestroom accommodations at Maistros Deluxe Apartments. A valid photo ID must be presented at the time of check in for age verification.
Maximum Occupancy Each apartment has a maximum occupancy limit. Exceeding the maximum number of guests is not permitted unless agreed in writing.
House Rules Smoking is strictly prohibited inside the apartments. Pets are not allowed unless prior written approval has been given. Quiet hours must be respected according to Greek law (usually 15:00–17:30 & 23:00–07:00). Parties or events are not allowed. Failure to comply may result in immediate termination of stay without refund.
Damages Guests are responsible for any damage caused to the property during their stay. The property reserves the right to charge for repair or replacement costs.
Cleaning Apartments are delivered clean and fully equipped. Cleaning service during the stay is provided according to the booking terms. Excessive mess may incur additional cleaning fees.
Liability Maistros Deluxe Apartments is not responsible for: Loss, theft, or damage of personal belongings. Accidents or injuries occurring within the property due to guest negligence. Force majeure events (natural disasters, government restrictions, etc.).
Privacy Policy Personal data collected during booking is used solely for reservation purposes and in compliance with applicable Greek and EU data protection laws (GDPR).
Governing Law These Terms & Conditions are governed by Greek law. Any dispute shall be subject to the jurisdiction of the competent Greek courts.

Scope of this Privacy Policy This Privacy Policy describes how Maistros Deluxe Apartments collects, uses and protects personal data in relation to the provision of short-term accommodation services in Ierissos, Halkidiki, Greece, as well as through any digital communication channels (email, website, booking platforms, social media). By making a reservation or contacting us, you acknowledge that you have read and understood this Privacy Policy.
Data Controller The Data Controller responsible for the processing of personal data is: Maistros Deluxe Apartments Ierissos, Halkidiki, Greece Tel: +30 6976046351 Tel: +30 6977404459 Email: maistrosdeluxeapartments@gmail.com For any questions regarding this Privacy Policy or your personal data, you may contact us at the above details.
Legal Framework We process personal data in accordance with: • Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) • Greek Law 4624/2019 • Applicable Greek tourism and tax legislation
What Personal Data We Collect A. Booking Information When you make a reservation (directly or through third-party platforms), we may collect: • Full name • Email address • Telephone number • Country of residence • Arrival and departure dates • Number of guests • Special requests • Payment information (processed securely via payment providers) If required by law, we may also collect: • Nationality • Date of birth • ID or passport number • Tax Identification Number (for invoicing purposes)

B. Check-in & Legal Registration Data In compliance with Greek law, during check-in we collect mandatory registration data such as: • Full name • Nationality • Date of birth • ID / Passport number This information is submitted to the relevant authorities as required by law.

C. Communication Data If you contact us via email, phone, messaging applications, or social media, we collect: • Your name • Contact details • The content of your message This data is used solely to respond to your request.

D. Special Requests / Preferences If you voluntarily inform us about allergies, health matters, baby equipment needs, or other preferences, we process such information only: • To better serve your stay • With your consent • For the duration necessary to fulfill your request Sensitive personal data is never processed without a lawful basis.

E. CCTV (If Applicable) For security reasons, CCTV systems may operate in common exterior areas of the property. • Cameras are not installed inside apartments. • Footage is used strictly for security purposes. • Recordings are retained for a limited period.

Purposes & Legal Basis for Processing We process personal data for the following purposes: ✔ Reservation management Legal basis: Performance of a contract ✔ Payment processing & invoicing Legal basis: Performance of contract & legal obligation ✔ Compliance with tourism and tax regulations Legal basis: Legal obligation ✔ Communication before, during and after your stay Legal basis: Performance of contract & legitimate interest ✔ Improvement of our services Legal basis: Legitimate interest ✔ Marketing communication (only if you consent) Legal basis: Consent You may withdraw your consent at any time.
Sharing of Personal Data We may share personal data only when necessary with: • Accountants and tax consultants • IT and website service providers • Payment processing providers • Public authorities (when legally required) All third parties are contractually bound to protect your data. We do not sell, rent, or trade your personal information.
International Transfers If data is transferred outside the European Union (for example through booking platforms or cloud services), such transfer is carried out in compliance with GDPR safeguards.
Data Retention Personal data is retained only for as long as necessary: • Booking and invoicing data: as required by tax legislation • Communication data: for a reasonable period • Marketing data: until consent is withdrawn After the applicable retention period, data is securely deleted.
Your Rights Under GDPR, you have the right to: • Access your personal data • Request correction of inaccurate data • Request deletion (where legally permitted) • Request restriction of processing • Object to processing • Data portability • Withdraw consent at any time To exercise your rights, contact us at: 📩 maistrosdeluxeapartments@gmail.com If you believe your rights are violated, you may contact the Hellenic Data Protection Authority.
Data Security We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse or disclosure. However, no online data transmission method is completely secure.
Minors We do not knowingly collect personal data directly from minors. Any data concerning minors is collected only through their legal guardians and solely for accommodation purposes.
Third-Party Websites Our website or communications may contain links to third-party platforms (e.g. booking platforms or social media). We are not responsible for the privacy practices of such third parties.
Updates to this Privacy Policy We reserve the right to update this Privacy Policy when necessary due to legal or operational changes. The updated version will always be available on our official communication channels.

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